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    Terms of Service

    Last updated: March 20, 2026

    1. Acceptance of Terms

    By creating an account or using Autogram ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. Autogram reserves the right to update these terms at any time, and continued use constitutes acceptance of any changes.

    2. Description of Service

    Autogram is a personal knowledge capture and retrieval platform. The Service allows you to:

    • Send text messages, images, video, audio, and documents via SMS or WhatsApp to capture memories and observations.
    • Upload files directly through the web application.
    • Have your content processed by artificial intelligence to generate summaries, tags, and connections.
    • Browse, search, and chat with your stored knowledge through a knowledge graph and AI-powered search.
    • Organize content into folders, notes, and sources.

    3. Account Registration

    To use Autogram, you must create an account with a valid username, email address, and phone number. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must provide accurate information and promptly update it if it changes.

    4. User Content & Ownership

    You retain full ownership of all content you submit to Autogram, including text messages, images, videos, audio recordings, and documents ("User Content"). By using the Service, you grant Autogram a limited, non-exclusive license to process, store, and display your User Content solely for the purpose of providing the Service to you.

    AI-generated outputs — such as summaries, tags, entity extractions, and knowledge graph connections — are derived from your User Content and are provided to you as part of the Service. You may use these outputs freely.

    5. SMS Terms and Conditions

    Scott Shiao | Autogram provides an SMS-based knowledge capture service. When you opt in to SMS, you may receive conversational messages including automated note confirmations, AI-generated summaries, and answers to questions about your stored knowledge.

    You can cancel the SMS service at any time. Just text "STOP" to +1 (415) 888-9768. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

    If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@getautogram.com.

    Carriers are not liable for delayed or undelivered messages.

    As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your usage. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

    If you have any questions regarding privacy, please read our Privacy Policy.

    6. AI Processing

    Autogram uses third-party AI models to process your content. This processing may include text analysis, image recognition, audio transcription, and document parsing. While we strive for accuracy, AI-generated outputs may contain errors or inaccuracies. You should not rely on AI outputs as the sole source of truth for critical decisions.

    7. File Uploads & Storage

    Autogram supports uploading images, videos, audio files, and documents. File size limits and supported formats may change over time. Autogram is not a backup service — you are responsible for maintaining your own copies of important files.

    8. Acceptable Use

    You agree not to use Autogram to:

    • Upload, send, or store illegal, harmful, or infringing content.
    • Attempt to reverse-engineer, exploit, or disrupt the Service.
    • Use the messaging features for spam or unsolicited communications.
    • Impersonate another person or misrepresent your identity.
    • Exceed reasonable usage limits or abuse the AI processing capabilities.

    Autogram reserves the right to suspend or terminate accounts that violate these terms.

    9. Data Retention & Deletion

    Your User Content is stored for as long as your account is active. You may delete individual notes, sources, or your entire account at any time. Upon account deletion, we will remove your data from our active systems within 30 days, though residual copies may persist in backups for a limited period.

    10. Limitation of Liability

    Autogram is provided "as is" without warranties of any kind. We are not liable for any loss of data, inaccuracies in AI-generated content, or interruptions to the Service. Our total liability is limited to the amount you have paid for the Service in the 12 months preceding the claim.

    11. Changes to the Service

    Autogram may modify, suspend, or discontinue any part of the Service at any time. We will make reasonable efforts to notify you of significant changes.

    12. Contact

    If you have questions about these Terms, please contact us at support@getautogram.com.

    See also: Privacy Policy